Churn Buster

Churn Buster has been the retention specialist for subscription brands since 2013. We recover failed payments and reduce cancellations through a mix of purpose-built software and a CS team that runs the work with you.

We're not a set-it-and-forget-it tool. Every account gets 10+ years of retention data, tested playbooks, and ongoing optimization. You'll have a team tailoring the work, not an algorithm you're told to trust.

Stay gives merchants a strong subscription engine, and we partner directly with the Stay team on the integration. Stay's configuration hands retry timing, retry count, and passive cancellation to Churn Buster, so recovery runs on dynamic, decline-code-aware schedules and a longer campaign window than the native defaults allow.

What that looks like in practice:

• A managed, multi-touch recovery campaign: a designed email sequence with done-for-you copy, an SMS nudge, and continuous A/B testing.
• Dedicated transactional email infrastructure: a dedicated sending pool with your own CNAME, monitored so recovery emails land.
• A loginless card-update experience that hands customers straight back to your Stay portal.
• Cancel flows you can test: A/B test offers, video, and discount levels, with segment-level analytics on what's saving customers.
• Honest measurement with Rolling Analysis: we report recovery only on cohorts where every campaign has fully resolved, so you get a clean before/after.

Churn Buster is priced to break even at roughly a 1% recovery-rate improvement, and everything above that is yours. No setup fees, no long-term contract.

See what's recoverable on your Stay stack. Book a 20-minute call and we'll walk through your current recovery numbers before you change anything.